Thank you for reporting that you are still having connection issues. The dev team is working trying to figure out why certain people are unable to connect while others can. And here is where you can help us solve these issues.
We would like to focus on the people who are having problems with connecting from the console product. Please post in this thread if you are having connection problems and please if possible provide the following information to help us solve this problem:
1) What platform (360/PS3/Wii) are you playing EA Sports Active on
2) Have you ever been able to connect to the EA Sports Active servers before (with the game, not website)?
3) Are you on a Wifi wireless connection or a wired connection?
4) What country are you located in?
5) What is the text of the error message you receive when attempting to connect online with EA Sports Active
6) When you receive the error message, please specify at what point you receive it:
a. You finish a workout – Did you get a new milestone?
b. Complete a goal
c. Complete a survey
d. Start a Program
e. Change your Program schedule
f. Join a workout group
g. Create a workout group
h. Compare Rewards of workout group
i. Other (please specify):
7) Are you also having problems accessing the website and if so what area’s of the website are you having problems with?
This information will help us a lot trying to figure out what the problem might be.
Thank you!
|||1) What platform (360/PS3/Wii) are you playing EA Sports Active on
360
2) Have you ever been able to connect to the EA Sports Active servers before (with the game, not website)?
Yes
3) Are you on a Wifi wireless connection or a wired connection?
Wired
4) What country are you located in?
US
5) What is the text of the error message you receive when attempting to connect online with EA Sports Active
"There has been a network error. You will be taken offline. All your data will be saved and updated the next time you connect to EA Servers. Please try connecting again later"
6) When you receive the error message, please specify at what point you receive it:
i. Other (please specify):
After login at the start of the game
7) Are you also having problems accessing the website and if so what area’s of the website are you having problems with?
-Yes, workouts not updating sometimes on the website (This is before the server connection problems started), can't test now.
-Some workout not showing heart rate on graph
-Clicking the circle on to display some workouts will make the entire graph disappear
-Calorie tracker does not match up with what is in game|||1) What platform (360/PS3/Wii) are you playing EA Sports Active on
Wii
2) Have you ever been able to connect to the EA Sports Active servers before (with the game, not website)?
Yes
3) Are you on a Wifi wireless connection or a wired connection?
wireless
4) What country are you located in?
Canada
5) What is the text of the error message you receive when attempting to connect online with EA Sports Active
"There has been a network error. You will be taken offline. All your data will be saved and updated the next time you connect to EA Servers. Please try connecting again later"
6) When you receive the error message, please specify at what point you receive it:
i. Other (please specify): As soon as I start the game or anytime I try to connect.
7) Are you also having problems accessing the website and if so what area’s of the website are you having problems with?
No, I can access the website now.
My Wii seems to be connecting for a short period before it goes to the network error message because every time I try it a little bit of data gets added to the website so it's not a total lack of connection. It seems to just not be able to maintain the connection. It always updates my milestones in the feed section but misses my workouts.
|||1) Wii
2) Yes
3)wifi
4) USA
5) "There has been a network error. You will be taken offline. All your data will be saved and updated the next time you are online."
6) i) when I try to connect at the opening screen and various other times it tries to connect, such as after the workout when it saves and tries to sync my data, when i try to connect manually, when I try to access groups from the wii.
7) The website seems fine, now. Both weren't working before.|||I was having issues all the way until noon PST. I just power cycled and it looks like I'm connected now. Also, all stats updated in my existing groups. Thanks EA!
1) 360
2) yes
3) wireless
4) USA
5) Same as others
6) Same
a. yes
b. yes
c. yes
d. Didn't try
e. Didn't try
f. Didn't try
g. Didn't try
h. wouldn't connect to groups - said offline
i. Other (please specify):
7) no|||1) Wii
2) Yes, during the first couple of days but not so much lately. However, I noticed that a few of my recent stats were listed online but not all. In addition, when this problem first started occuring, I could "cancel" connecting and it would automatically connect me online and update all of my stats but this hasn't occurred since 11/19. Only partial information seems to get updated when it attempts to connect to the network.
3) Wireless
4) USA
5) "There has been a network error. You will be taken offline. All your data will be saved and updated the next time you go online."
6) Other (please specify): When I begin the game, it attempts to connect and will give me a network error message. Also, anytime I select an option that requires me to connect online, I receive the same message like if I click on "Workout Groups"
7) I experienced major problems earlier this week but everything seems okay right now.|||Mine just came disconnected again.
1) 360
2) yes
3) wireless
4) USA
5) Same as others
6) Same
h. wouldn't connect to groups - said offline
i. Other (please specify):
7) wouldn't let me post in a group thread.
|||I just posted this onto the Facebook account as well.
1.) XBox
2.) I was able to connect on the first day I tried (Friday, Nov 19) and haven't been able to connect since.
3.) Wireless connection to XBL
4.) South Carolina, USA
5.) There has been a network error. You will be taken offline. All your data will be saved and updated the next time you connect to EA Servers. Please try connecting again later.
6.) I receive the error above when launching the game, completing a workout, or trying to join a workout group.
7.) I was having problems accessing the website on Monday and Tuesday. Since then, I have not encountered problems with the website.
Another anomaly...the website has SOME of my updates. I started the 90 day challenge Friday and had some issues so I had to abandon it. Monday, It started me off with a fitness test. I completed this and then started a new 90 day challenge. The 2 first workouts (Friday and the fitness challenge) have updated to the server. The workouts I have completed for my new challenge (Monday and Tues) have not updated; however it shows I've reached a couple of milestones including 400 calories and GOAL! on 11/24. I still have not been able to connect successfully through the game since Friday so it's really odd that the website shows me as hitting the milestones just today. Just tossing out an idea, but I have a feeling that cancelling my original challenge and starting a new one has something to do with it. Maybe my account info is hung/locked on one of your servers??|||1) Wii
2) Yes, first few days were fine.
3) Wii wifi
4) New Zealand
5) "There has been a network error. You will be taken offline. All your data will be saved and updated the next time you are online."
6) i) when I try to connect at the opening screen and various other times it tries to connect, such as after the workout when it saves and tries to sync my data, when i try to connect manually, when I try to access groups from the wii.
7) The website seems fine, now. Both weren't working before.
Interesting to note that my number of trophies/milestones is getting updated, but nothing else seems to be.|||Thanks everyone. We have discovered the issue that caused some users being unable to connect to the EA Servers (and seeing: "There has been a network error. You will be taken offline. All your data will be saved and updated the next time you are online."). I'll respond back when the fix has been made.|||1) What platform (360/PS3/Wii) are you playing EA Sports Active on
Wii
2) Have you ever been able to connect to the EA Sports Active servers before (with the game, not website)?
Yes
3) Are you on a Wifi wireless connection or a wired connection?
Wireless
4) What country are you located in?
US
5) What is the text of the error message you receive when attempting to connect online with EA Sports Active
Something on how I changed my password and it is different then what is stored on the wii. Two screens pop up. The top screen in the usual connecting to the EA Servers that never goes away and the bottom is most likely where I can update my password. When I click away from the top screen, the game will exit that screen and go offline.
6) When you receive the error message, please specify at what point you receive it:
a. You finish a workout – Did you get a new milestone?
b. Complete a goal
c. Complete a survey
d. Start a Program
e. Change your Program schedule
f. Join a workout group
g. Create a workout group
h. Compare Rewards of workout group
i. Other (please specify): general - anytime I start the game
7) Are you also having problems accessing the website and if so what area’s of the website are you having problems with? no|||1) Wii
2) Never been able to connect. I bought EASA 2 two days ago
3) Wifi wireless connection
4) Milan, Italy
5) "There has been a network error. You will be taken offline. All your data will be saved and updated the next time you are online."
6) I receive the error above when launching the game, or trying to join a workout group, or trying to connect manually.
7) Yes, I had problems with webiste too. Only the first workout is updated and nothing for the second workout.
|||1. Xbox 360
2. Yes
3. Wireless
4. Denmark
5. No error message, the game wont start
6. During the startup
7. No
|||1. Wii
2. Yes
3. Wifi
4. United Kingdom
5. Network error
6. Error message occurs whenever online connection is attempted.
7. No|||1) What platform (360/PS3/Wii) are you playing EA Sports Active on
PS3
2) Have you ever been able to connect to the EA Sports Active servers before (with the game, not website)?
Yes. It worked on Saturday 20th. Didn't work from Monday 22nd and onwards.
3) Are you on a Wifi wireless connection or a wired connection?
Wired.
4) What country are you located in?
Norway.
5) What is the text of the error message you receive when attempting to connect online with EA Sports Active
"There has been a network error. You will be taken offline. All your data will be saved and updated the next time you connect to EA Servers. Please try connecting again later."
6) When you receive the error message, please specify at what point you receive it:
i. Other (please specify):
At startup and when trying the "Connect online" option in "Online settings"
7) Are you also having problems accessing the website and if so what area’s of the website are you having problems with?
Website seems to be working ok.
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